Coiltech - International Coil Winding Exhibition
Coiltech entrusted Flanker SRL in search of a partner capable of ensuring technological excellence and unparalleled problem-solving expertise.
Challenge
Coiltech faced the need for an IT professional who was not only competent but also deeply integrated into the event's dynamics. This professional had to manage every aspect of the IT infrastructure and the exhibition management software, from the preparatory phase to dismantling.
Objectives
Ensure continuous, proactive, and personalized IT support for the entire duration of the event. Optimize the functioning of the IT infrastructure and management software to guarantee a smooth and trouble-free exhibition experience. Strengthen participants' confidence in the technological reliability of the event.
Flanker Solution
Comprehensive and tailored IT support aligned with the Flanker Method, which emphasizes human relationships and personalized service, Flanker SRL exceeded expectations by providing Coiltech with a highly specialized IT resource. This figure, more than just a service provider, became an extension of the Coiltech team, closely collaborating with them at every stage of the event.
Proactive Preparation
During the preparatory phases, our IT expert worked closely with the Coiltech team to analyze and optimize the infrastructure and software, actively preventing potential issues. Continuous Support: During the event, our specialized resource was on-site to ensure the correct functioning of all involved technologies, resolving any problems in real-time.
Closure and Follow-up
Even after the event concluded, support continued to ensure efficient dismantling and to gather feedback useful for further improving future events.
Results
The partnership with Flanker SRL led to a significant reduction in technological interruptions, with an operational efficiency improvement assessed at over 95%. Extremely positive feedback from exhibitors and visitors, praising the event's technological fluidity and effectiveness. An elevation in standards of reliability and professionalism for future events, solidifying Coiltech's reputation in the sector.
Client Testimonial
"Thanks to the competence and dedication of the Flanker team, we were able not only to face but also anticipate every technological challenge, ensuring a flawless event. Their specialized IT professional was fundamental, providing us with a peace of mind and confidence in technical support that exceeded all expectations." - Sebastian Kuester, CEO Coiltech
Conclusion
Through the application of the Flanker Method, Flanker SRL demonstrated how IT support that is not only specialized but also deeply integrated into the team and event operations can transform the exhibition experience. This tailored and humanized approach is key to overcoming technological challenges and building successful events.