Strategic Primary Importance Company in Italy
Maintenance and Support for a Strategic Primary Importance Company in Italy
Challenge
The company, a strategic entity of primary importance in Italy, has a complex and extensive server infrastructure consisting of thousands of devices. The main challenge was to ensure the continuous operation of all high-end server systems, promptly resolving any hardware issues, and providing constant support.
Flanker Solution
Flanker developed a tailored solution to meet the critical needs of the company. The main activities include: Daily Presence at the Datacenter: A team of specialists is present daily at the company's datacenter to monitor and manage the infrastructure. High-End Server Systems Management: Flanker handles all hardware issues on high-end servers with a 4-hour intervention SLA. 24/7/365 Availability: We guarantee continuous support, always available, for any needs or emergencies. Maintaining Infrastructure Operability: Flanker ensures that the entire server infrastructure, composed of thousands of devices, remains operational at all times.
Results
Thanks to Flanker's proactive approach and constant presence, the company has benefited from: Reduced Downtime: Prompt interventions have minimized downtime, ensuring operational continuity. Increased Infrastructure Reliability: Regular maintenance and timely interventions have improved the overall reliability of the systems. Operational Security: With 24/7 availability, the company can rely on a high level of operational security, knowing that any issues will be handled immediately.
Conclusion
La collaborazione con questa azienda strategica ha dimostrato l'efficacia delle soluzioni tecnologiche proposte da Flanker. Grazie all'innovazione e all'attenzione alle esigenze specifiche del cliente, siamo riusciti a raggiungere risultati significativi e a migliorare notevolmente le operazioni e l'esperienza utente dell'azienda.